REPLEN

Refund & Returns Policy

What to do if there is a problem with your Everyday Blend order.

REPLEN Everyday Blend is a consumable food product. For food safety, hygiene and product integrity, every pack is shipped with a tamper-evident seal.

Please inspect your order when it arrives. Do not consume the product if the tamper-evident seal is broken, missing, damaged or appears to have been altered before you open it.

Returns

Because Everyday Blend is a consumable food product, we cannot accept returns once the original tamper-evident seal has been broken, removed, damaged or altered by the customer, except where required by applicable law.

Where a return is accepted, the product must ordinarily be unused, in its original packaging and have its original tamper-evident seal fully intact.

Please contact REPLEN Support before returning any product. Do not send a product back without first receiving return instructions from us.

Damaged or compromised seal on delivery

If your pack arrives damaged or its tamper-evident seal is broken, missing, damaged or appears to have been altered, do not consume the product.

Contact REPLEN Support within 7 days of delivery and provide:

Please keep the affected product and all relevant packaging while we investigate. We may ask for additional photographs, information or for the product to be returned before resolving the claim.

Where we confirm that the product arrived damaged or with its seal compromised, we will provide an appropriate remedy, which may include a replacement or refund.

Wrong item or order

If you receive a product or quantity different from what you ordered, contact REPLEN Support within 7 days of delivery.

Please keep the affected product unused and its tamper-evident seal intact while we review the issue.

Where the error is confirmed, we will arrange an appropriate replacement, correction or refund.

Change-of-mind returns

Because Everyday Blend is a food product, change-of-mind returns are not automatically accepted.

If you have not opened or used the product and the original tamper-evident seal remains completely intact, contact REPLEN Support as soon as possible. We will let you know whether a return can be accepted and provide return instructions where applicable.

Any return approved for a reason unrelated to an error by REPLEN must be returned in its original condition. Unless otherwise agreed or required by law, the customer may be responsible for the cost of returning the product.

Products that have been opened

Once you receive a pack with an intact tamper-evident seal and you break or remove that seal, the product is considered opened.

For hygiene, safety and product-integrity reasons, opened food products generally cannot be returned or resold.

This does not affect any rights you may have under applicable law where a product is defective, unsafe, incorrectly supplied or otherwise does not meet applicable legal requirements.

Order not received

If your order does not arrive within the delivery timeframe confirmed by REPLEN Support, contact us as soon as possible.

We will investigate the delivery with the courier or delivery provider.

Depending on the outcome of the investigation, we will take the appropriate action to resolve the order.

Please ensure that the phone number, address, delivery area and other information you provide are accurate. REPLEN is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer, although we will reasonably assist in resolving the delivery where possible.

Failed delivery

Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders.

Where delivery cannot be completed because of an incorrect address, incorrect phone number, inability to reach the recipient, refusal to receive the order or another circumstance attributable to the customer, additional delivery or redelivery charges may apply.

Any such charge will be communicated before redelivery is arranged.

Payment issues

Payment instructions are provided directly by REPLEN Support during the WhatsApp ordering process.

If you believe you made an incorrect or duplicate payment, contact us promptly with your order details and proof of payment.

We will verify the payment before determining the appropriate resolution.

For your protection, only make payment using payment details provided through REPLEN’s official ordering process or confirmed by REPLEN Support.

Refunds

Where a refund is approved, REPLEN will provide instructions and confirm the applicable refund method.

We may require reasonable evidence and, where appropriate, return or inspection of the affected product before completing a refund.

The time it takes for funds to appear after a refund has been processed may depend on the relevant bank or payment method.

Delivery charges may not be refundable where the original delivery was successfully completed and the return is unrelated to an error, defect or other issue attributable to REPLEN, subject to applicable law.

False, fraudulent or abusive claims

REPLEN reserves the right to investigate return, refund, damage and tampering claims before approving a remedy.

We may decline claims that we reasonably determine are fraudulent, intentionally misleading or abusive, subject to applicable law.

Submitting altered photographs, deliberately damaging or tampering with a product or seal, falsely claiming that a product arrived compromised, or providing materially false information in connection with a claim may result in the claim being rejected and may lead REPLEN to take other appropriate action where permitted by law.

Do not intentionally break the seal of a product you intend to report as having arrived with a compromised seal.

Our tamper-evident seal

The tamper-evident seal is there to help protect both the customer and the integrity of the product.

When your order arrives, check the seal before opening the pack.

If the seal is broken, missing, damaged or appears to have been tampered with on arrival, do not consume the product. Photograph it and contact REPLEN Support.

Once a customer receives a pack with its seal intact and subsequently breaks or removes that seal, we will ordinarily treat the product as opened.

How to report a problem

For the fastest assistance, contact REPLEN Support on WhatsApp with your order details and photographs where relevant.

You can also contact us at: hello@replen.ng

Please keep the product and its packaging until your issue has been resolved.

Your statutory rights

Nothing in this policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under applicable Nigerian consumer-protection law.

Where this policy conflicts with a mandatory consumer right under applicable law, that legal right will apply.

Last updated: September 2026