Privacy Policy
How we use the information you share with REPLEN.
When you use replen.ng, prepare an order or contact us, REPLEN may collect information needed to provide our website, help complete your order, arrange delivery, provide support and understand how our website is being used.
We do not sell your personal information.
What we collect
Depending on how you use our website, we may collect:
- Your first and last name
- Email address and phone number
- Delivery address, city and area
- Cart and order details, including products, quantities and subtotal
- Information about how you interact with our website
How we use your information
We use this information to:
- Continue and confirm your order through REPLEN Support on WhatsApp
- Arrange and manage delivery
- Communicate with you about your order
- Respond to questions or support requests
- Operate and improve our website and service
- Understand website activity and measure or improve our advertising
Cart and website data
We use browser storage to remember items you add to your cart.
We use Meta Pixel, Google Analytics and Microsoft Clarity to understand activity on our website, such as page views, product views, adding an item to cart, beginning checkout and continuing an order to WhatsApp. This helps us understand how our website and advertising are performing. Microsoft Clarity provides anonymised interaction insights such as session recordings and heatmaps.
When you choose Continue Order on WhatsApp, the order and delivery information you entered is included in the message sent to REPLEN Support.
Your use of WhatsApp is also subject to WhatsApp’s own privacy practices.
Delivery
We may share the information necessary to complete your delivery, such as your name, phone number and delivery address, with the courier or delivery provider handling your order.
We only share information needed for that purpose.
Service providers
We may use third-party services to operate our website, communicate with customers, understand website activity and provide our services. These providers may process information on our behalf as necessary to provide their services.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including order support, customer service and any applicable business or legal requirements.
Your choices
You can contact us if you have questions about the personal information you have provided to REPLEN or would like to request that we correct or delete information we hold about you, subject to any information we may need to retain for legitimate business or legal reasons.
Changes to this policy
We may update this Privacy Policy as REPLEN and our services change. The latest version will always be available on this page.
How to reach us
Questions about this Privacy Policy or your personal information can be sent to: hello@replen.ng